Terms of Service

Effective date: 3 June 2026

These Terms of Service (the "Terms") govern your access to and use of REALM Group USA (the "Platform"), operated by REALM Group Global ("REALM", "we", "us"). By creating an account or using the Platform you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility & Accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate registration information, including a valid Employer Identification Number (EIN) or other US Tax ID where you list as a seller.
• You are responsible for safeguarding your credentials and for all activity under your account.

2. The Platform — what it is, and what it is not

REALM Group USA is a venue that connects buyers and sellers of agricultural commodities, livestock, equipment and freight services across the United States. We are not a party to any transaction between users. We do not own, inspect, grade, warehouse, transport, or warrant any listing.

3. Listings, Offers & Orders

• Sellers are solely responsible for the accuracy, legality and quality of their listings, including weights, grades (USDA-equivalent or otherwise), origin, biosecurity status, and regulatory compliance.
• Buyers are responsible for reviewing listings, performing due diligence, and inspecting goods at or before delivery.
• An accepted offer or completed checkout creates a contract directly between the buyer and the seller. REALM Group USA is not a party to that contract.

4. Payments Held in Trust

Buyer funds are collected and held by our payment processor, Stripe, Inc., until the order's "funds release" conditions are met (delivery confirmation and weighbridge verification where applicable). REALM Group USA charges a platform fee of 5% of the transaction value, deducted at the time of release. Stripe processing fees are additional.

5. Disputes Between Users

Disputes about quality, quantity, freight or payment must first be raised through the in-platform dispute process within 48 hours of delivery. We will review weighbridge data, photographs and chat history and issue a non-binding resolution. Either party may still pursue legal remedies; REALM Group USA is not an arbitrator and accepts no liability for the outcome.

6. Prohibited Use

• Fraudulent, misleading or off-platform circumvention listings.
• Sale of goods prohibited under federal or state law (including controlled substances, untested or unauthorised veterinary biologics, embargoed goods).
• Infringement of intellectual property or third-party rights.
• Scraping, reverse engineering, or abusing the Platform's APIs.

7. Carriers & Freight

Carriers using the Platform must hold all required authorities (USDOT/MC numbers where applicable), insurance, and state permits. Carriers warrant they meet FMCSA requirements where applicable. REALM Group USA is not a freight forwarder, broker, or carrier as defined under 49 USC §13102.

8. Disclaimer & Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. REALM'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) USD $500 OR (B) THE PLATFORM FEES YOU PAID TO REALM IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless REALM, its officers, directors, employees and agents from any claim arising out of (i) your breach of these Terms, (ii) your listings, offers or transactions on the Platform, or (iii) your violation of any law or third-party right.

10. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute that is not subject to arbitration shall be the state or federal courts located in New Castle County, Delaware.

11. Arbitration & Class Action Waiver

Any dispute arising under these Terms shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, in English. You waive any right to participate in a class, collective or representative action. Notwithstanding the foregoing, either party may seek injunctive relief in court to protect intellectual property or confidential information.

12. Termination

We may suspend or terminate your account at any time for breach of these Terms, suspected fraud, or risk to other users. You may close your account at any time; obligations relating to open orders and accrued fees survive termination.

13. Changes

We may update these Terms from time to time. Material changes will be notified by email or in-platform notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.

14. Contact

Questions about these Terms? Contact us at /contact or legal@realmgroup.global.